Help + Questions

Help + Questions

We’re here to make your experience with The Garden Esthetics simple, transparent, and supportive. Below you’ll find answers to our most frequently asked questions. If you don’t see what you’re looking for, feel free to reach out.

Orders & Shipping

Where do orders ship from?
All products are dropshipped directly from our trusted brand partners and distributors. Orders do not ship from our studio location.

How long does it take to process my order?
Orders are processed Monday–Friday and typically ship within 1–2 business days. Orders placed later in the week (Thursday or Friday) may ship the following Monday.

How long does shipping take?
Delivery usually takes 2–7 business days, depending on your location and carrier.

Who do you ship with?
Orders ship via USPS, UPS, or FedEx.

Do you offer free shipping?
Yes.

  • Free shipping on orders over $100

  • $8 flat-rate shipping on orders under $100

Tracking & Delivery Issues

Will I receive tracking information?
Yes. Once your order ships, a tracking number will be emailed to you.

My package shows delivered, but I don’t have it. What should I do?
Please check around your delivery area and contact the carrier directly. Once an order has shipped, The Garden Esthetics is not responsible for lost or stolen packages.

What if I entered the wrong address?
Please double-check your shipping information before placing your order. Orders returned due to incorrect or incomplete addresses will require additional shipping fees to be reshipped.

Returns & Exchanges

Do you accept returns?
Unopened and unused products may be returned within 7 days of delivery.

Can I return an opened product?
Opened or used products are not eligible for return or refund, unless related to a documented skin reaction.

Who pays for return shipping?
Customers are responsible for return shipping costs. If requested, we can provide a return label, and the cost will be deducted from your refund.

Skin Reactions & Allergies

What if I have a reaction to a product?
Skin sensitivities can occur at any time. If you experience a reaction, please email us within 7 days of receiving your order and include:

  • Your order number

  • A description of the reaction

  • Clear photos of the affected area

We may offer an exchange or store credit at our discretion and may forward the information to the manufacturer for review.

Do you recommend patch testing?
Yes. We strongly recommend patch testing all new products before full use, especially if you have sensitive or reactive skin.

Product Questions

Are the products professional grade?
Yes. We retail professional-grade skincare brands selected for efficacy, safety, and skin barrier support.

Are these the same products used in your treatments?
Many of our retail products are used in-studio or are recommended to support professional treatments at home.

Do you sell professional-use only products?
No. Products intended for professional or backbar use only are not sold for home use.

Final Sale Items

Are sale items returnable?
No. Sale items, promotional items, and gift cards are final sale.

Still Need Help?

If you have additional questions or need support with an order, please reach out:

📧 Email: tgebycaliyah@gmail.com
Please allow 1–2 business days for a response.